Privacy Policy

HelpOthers.io (“ HelpOthers.io,” “ us,” “ our ” or “we ”) values your privacy and we work hard to protect your information. This Privacy Policy (“ Privacy Policy ”) explains how we collect, use and share information about you or your company (“ you ” or “ your ”) when you use the HelpOthers.io website or bot, any other website we own or operate, or any of the services we provide via such website(s) (“ Service ”). By using our Service, you agree to the Privacy Policy, so please read it carefully. Please also carefully review our Terms of Use. They explain how you can use the Service. If you do not accept the Privacy Policy or the Terms of Use, then you may not use the Service.

About HelpOthers.io

HelpOthers.io is a digital gift card marketplace that helps connect consumers to their favorite small businesses, letting the consumers pre-pay for goods and services to help businesses stay financially sound until they can re-open. For the foreseeable future, social distancing is the new normal. People around the world are doing their best to keep their neighbors safe from COVID-19 by staying at home. But small businesses that rely on foot traffic are struggling to pay their bills and their employees. That’s where Helpothers.io can make a difference.

Businesses that join the HelpOthers.io marketplace can create listings to allow customers to find them and make secure payments now in exchange for goods and services when they re-open. Consumers who support these businesses will receive digital cards that document their payment and can be redeemed when social distancing measures are relaxed.

Types of Information HelpOthers.io Collects

Consumer Users on HelpOthers.io. We collect certain information about you when you register on HelpOthers.io or via the HelptOthers.io bot in order to provide the Service to you and to create a user profile for you. We may collect:

Brands on HelpOthers.io. If we agree to include you as a business when you register on HelpOthers.io so that consumers can buy gift cards from your company, we may collect:

How HelpOthers.io Uses Data

We use the information we collect to create and maintain your account and user profile, to provide our Service to you, to answer your questions, and to personalize and improve the Service. We process your information if you have given us your consent, including by registering to use HelpOthers.io. We will use the information you provide to present information to you in response to your queries and in order to manage your conversations with the HelpOthers.io bot. If you message with the HelpOthers.io bot, we will store a record of that conversation. We may use your information for fraud prevention, such as to verify your identity, to enforce our Terms of Service and to protect users on the HelpOthers.io site.

By registering with HelpOthers.io, you are agreeing, to the extent permitted under applicable law, that we can contact you by email or SMS from time to time with information about your transactions using the Service, for customer support and related services, and with updates about the Service, businesses registered on HelpOthers.io, and campaigns and events we are promoting. If we contact you via email, such email communications will contain an unsubscribe link, unless we are not required to include that, such as for emails sent as part of an ongoing commercial relationship. We will also offer you the ability to unsubscribe from any campaign or event-based messaging we send to you.

Data Security and Storage

We work hard to ensure that HelpOthers.io will be a safe and trusted environment for you. We use strong security measures that are designed to protect your information against loss, misuse or abuse. Data and conversation records are stored and backed up on our servers, where access to data is protected by multiple layers of controls, such as role-based access controls, authentication mechanisms and monitoring. We may retain your information for the period of time consistent with the original purpose of collection and as needed for us to pursue our legitimate business interests, such as to conduct audits, comply with our legal obligations, resolve disputes and enforce our agreements and Terms of Use.

When HelpOthers.io Shares Data

We do not sell, trade or license your personal information for direct marketing or similar business purposes. We only use your information as disclosed in this Privacy Policy or with your consent.

To Provide HelpOthers.io. If you use the Service to buy a gift card for a brand, we will share your full name, phone number and email address with them in order to fulfill that transaction. If you use the Service to set up a profile for your company on the HelpOthers.io website, we will use the information you share to help build your company’s profile. We may work with third parties service providers to offer integrations or additional functionality for HelpOthers.io, such as our authorized third-party payment processors. If you buy a gift card using the Service, we will share financial data you input with the payment processor you select in order to consummate that transaction. Data handled by that payment processor is subject to the payment processor’s terms and conditions and privacy policy. If you elect to use any other third party integration or offering, we may share and exchange data with the third party for product interoperation.

Legal Reasons. We may share your information for legal reasons if we reasonably believe that we need to in order to:

To Improve our Services. We may anonymize information so that it does not identify you and use and share the anonymized information for our legitimate business purposes, such as for training and quality assurance, delivering and improving our services and products, and internal research and analysis.

For External Processing. We may share personal information with our affiliates and we may use third party service providers to assist us in making the Service available to our users. For example, we may share data with third parties who provide analytics, data storage and support services. When we share data with these third parties, they must process the data based on our instructions and in compliance with this Privacy Policy.

How HelpOthers.io Uses Cookies

We may use cookies and other identification technologies for record keeping purposes and to enhance your experience, if you choose to use the Service.

Cookies. We use different types of cookies to help run the HelpOthers.io websites and the Service. Cookies are small text files stored on a visitor’s web browser and applications. Cookies are often used to make web-browsing easier by performing functions such as saving passwords and maintaining lists of personal preferences regarding the use of the website. Our websites and Service may use the following types of cookies:

Other Identification Technologies. We may also use the following identification technologies for HelpOthers.io:

Third Party Cookies. We may use third-party service providers who are authorized to place cookies, pixel tags or similar technologies on our websites and Service with our permission. These technologies help us compile metrics and analytics to help improve our websites and Service. Third-party cookies and technologies are covered by the third party’s privacy policy.

Managing Cookies. If you prefer not to receive cookies, most browsers give you the option to manage cookies to suit your preferences (though browsers for mobile devices may not offer this). If you set your browser to block some or all cookies, Service functionality that relies on cookies to function properly will not work effectively for you. For further information about cookies, including how to see what cookies are set on your device and how to manage and delete them, you can visit www.allaboutcookies.org and www.youronlinechoices.eu.

Exporting and Deleting Data

Data Rights. EU individuals have the right to access personal data about them, and to limit use and disclosure of their personal data. We have commited to respect those rights. You may request to review, correct, delete, transfer or receive a copy of any of the personal information you provide through the Service, or request to withdraw your consent to HelpOthers.io processing your personal data, by contacting us at info@helpothers.io. If you believe that we have not been able to assist you with your inquiry and you are located in the European Economic Area, you have the right to file a complaint with the relevant supervisory authority.

Data Protection Officer. If you have any questions or complaints about our data privacy practices or data transfer mechanisms, you may email us at info@helpothers.io or contact our external Data Protection Officer, Prof. Dr. Christoph Bauer, at ePrivacy GmbH at Große Bleichen 21, 20354 Hamburg, Germany. We will respond as promptly as we can, but within no less than thirty days, and at no cost to you. If we do not respond within that time, or if our response does not address your concern, you may contact JAMS at www.jamsadr.com, an independent third-party dispute resolution mechanism based in the United States. If we and JAMS are not able to resolve your complaint, the Privacy Shield Panel, a binding arbitration mechanism provided under the Privacy Shield program, may be available to you.

Data Transfers

Consent to Transfers. We provide and support the Service globally. If you choose to use HelpOthers.io, we may transfer and process your personal data on servers that are located outside of the country where you live. You consent to this transfer if you use HelpOthers.io and share your data with us.

Adequate Safeguards. It is important to us to ensure that your data is protected by appropriate safeguards, that we comply with applicable data protection laws, and that we use legally approved data transfer mechanisms.

Subprocessors. We may use third party subprocessors to make our websites and the Service available you. If so, these third parties may access, process or store certain personal data. We maintain contracts with third party subprocessors restricting their access, use and disclosure of personal data and are responsible for ensuring they process personal data in accordance with our instructions.

Legal Disclosures. With respect to personal data received or transferred pursuant to the Privacy Shield Framework, We are subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

Children

The Service is meant for people who are over the age of 18. If you are under the age of 18, you may not use the Service or provide any personal information to us without valid consent from your parent or legal guardian. We do not knowingly collect personal information from anyone under the age of 18. If you are a parent or guardian of an individual under the age of 18 and believe your child has provided personal information to us, you may email info@helpothers.io and ask us to remove that data. As permitted by law, we have the right to delete information of anyone we believe is under the age of 18.

Changes to this Policy

We recommend that you review this Privacy Policy from time to time, as we may change it. You can review the most current Privacy Policy by clicking on the “Privacy Policy” link on the HelpOthers.io website. Changes to the Privacy Policy will be effective immediately upon posting on our website and you agree to the changes by continuing to use the Service. We welcome your feedback on our Privacy Policy. Please send any comments or questions to info@helpothers.io.

Launch Date: March 23, 2020