about you or your company (“ you ” or “ your ”) when you use the HelpOthers.io website or bot, any other
website we own or operate, or any of the services we provide via such website(s) (“ Service ”). By using
HelpOthers.io is a digital gift card marketplace that helps connect consumers to their favorite small
businesses, letting the consumers pre-pay for goods and services to help businesses stay financially
sound until they can re-open. For the foreseeable future, social distancing is the new normal. People
around the world are doing their best to keep their neighbors safe from COVID-19 by staying at home. But
small businesses that rely on foot traffic are struggling to pay their bills and their employees. That’s
where Helpothers.io can make a difference.
Businesses that join the HelpOthers.io marketplace can create listings to allow customers to find them
and make secure payments now in exchange for goods and services when they re-open. Consumers
who support these businesses will receive digital cards that document their payment and can be
redeemed when social distancing measures are relaxed.
Types of Information HelpOthers.io Collects
Consumer Users on HelpOthers.io. We collect certain information about you when you register on
HelpOthers.io or via the HelptOthers.io bot in order to provide the Service to you and to create a user
profile for you. We may collect:
- Your full name;
- Your email address;
- Your phone number;
- User preferences you choose to share, such as preferred small businesses;
- If you place an order, we may collect additional payment and billing information, including your
billing address, credit/debit card information and information about the gift card recipient;
- Usage information, such as gift card purchasing and other online behavior and activities; and
- Automatic information, such as IP address, analytics data and browser settings.
Brands on HelpOthers.io. If we agree to include you as a business when you register on HelpOthers.io
so that consumers can buy gift cards from your company, we may collect:
- Brand profile information to share with consumers, such as your company name, address, phone
number, type of business and website URL;
- Your information as a representative of that brand, such as your full name, email address, phone
number and job title;
- Information about any promotional discounts that you may wish to offer to consumers.
How HelpOthers.io Uses Data
We use the information we collect to create and maintain your account and user profile, to provide our
Service to you, to answer your questions, and to personalize and improve the Service. We process your
information if you have given us your consent, including by registering to use HelpOthers.io. We will use
the information you provide to present information to you in response to your queries and in order to
manage your conversations with the HelpOthers.io bot. If you message with the HelpOthers.io bot, we
will store a record of that conversation. We may use your information for fraud prevention, such as to
verify your identity, to enforce our Terms of Service and to protect users on the HelpOthers.io site.
By registering with HelpOthers.io, you are agreeing, to the extent permitted under applicable law, that we
can contact you by email or SMS from time to time with information about your transactions using the
Service, for customer support and related services, and with updates about the Service, businesses
registered on HelpOthers.io, and campaigns and events we are promoting. If we contact you via email,
such email communications will contain an unsubscribe link, unless we are not required to include that,
such as for emails sent as part of an ongoing commercial relationship. We will also offer you the ability to
unsubscribe from any campaign or event-based messaging we send to you.
Data Security and Storage
We work hard to ensure that HelpOthers.io will be a safe and trusted environment for you. We use strong
security measures that are designed to protect your information against loss, misuse or abuse. Data and
conversation records are stored and backed up on our servers, where access to data is protected by
multiple layers of controls, such as role-based access controls, authentication mechanisms and
monitoring. We may retain your information for the period of time consistent with the original purpose of
collection and as needed for us to pursue our legitimate business interests, such as to conduct audits,
When HelpOthers.io Shares Data
We do not sell, trade or license your personal information for direct marketing or similar business
To Provide HelpOthers.io. If you use the Service to buy a gift card for a brand, we will share your full
name, phone number and email address with them in order to fulfill that transaction. If you use the
Service to set up a profile for your company on the HelpOthers.io website, we will use the information you
share to help build your company’s profile. We may work with third parties service providers to offer
integrations or additional functionality for HelpOthers.io, such as our authorized third-party payment
processors. If you buy a gift card using the Service, we will share financial data you input with the
payment processor you select in order to consummate that transaction. Data handled by that payment
use any other third party integration or offering, we may share and exchange data with the third party for
Legal Reasons. We may share your information for legal reasons if we reasonably believe that we need
to in order to:
- comply with a legal process (such as a court order or subpoena) or other governmental request;
- defend ourselves in an actual or potential lawsuit;
- investigate and prevent unauthorized transactions or other illegal activities;
- protect our rights or property or prevent harm to the rights, property or safety of our users.
To Improve our Services. We may anonymize information so that it does not identify you and use and
share the anonymized information for our legitimate business purposes, such as for training and quality
assurance, delivering and improving our services and products, and internal research and analysis.
For External Processing. We may share personal information with our affiliates and we may use third
party service providers to assist us in making the Service available to our users. For example, we may
share data with third parties who provide analytics, data storage and support services. When we share
data with these third parties, they must process the data based on our instructions and in compliance with
your experience, if you choose to use the Service.
Cookies. We use different types of cookies to help run the HelpOthers.io websites and the Service.
Cookies are small text files stored on a visitor’s web browser and applications. Cookies are often used to
make web-browsing easier by performing functions such as saving passwords and maintaining lists of
personal preferences regarding the use of the website. Our websites and Service may use the following
types of cookies:
- Strictly Necessary Cookies – these cookies are essential to allow you to browse our websites and
Service and use the available features.
- Performance Cookies – these cookies collect information about how you use our websites and
Service. For instance, they may track which pages you visit most. We may use this data to help
optimize Service and make it easier for you to navigate. These cookies do not collect information
that identifies you; all information is aggregated and anonymous.
- Functionality Cookies – these cookies allow our websites and Service to remember choices you
make while browsing, such as geographic location and preferences, such as text size and fonts.
The information collected by these cookies will not personally identify you.
Other Identification Technologies. We may also use the following identification technologies for
- Pixel tags – these are small blocks of code installed on (or called by) a web page or application
that can retrieve certain information about your device and browser, including device type,
operating system, browser type and version, website visited, time of visit, referring website, IP
address and other similar information.
- Software Development Kits (SDKs) - function like pixels and cookies, but operate in the mobile
application context where pixels and cookies cannot always function. The application developer
can install pieces of code (the SDK) into the application to collect certain information about user
interaction with the application and information about the user device and network information.
Third Party Cookies. We may use third-party service providers who are authorized to place cookies, pixel
tags or similar technologies on our websites and Service with our permission. These technologies help
us compile metrics and analytics to help improve our websites and Service. Third-party cookies and
Managing Cookies. If you prefer not to receive cookies, most browsers give you the option to manage
cookies to suit your preferences (though browsers for mobile devices may not offer this). If you set your
browser to block some or all cookies, Service functionality that relies on cookies to function properly will
not work effectively for you. For further information about cookies, including how to see what cookies are
set on your device and how to manage and delete them, you can visit www.allaboutcookies.org and
Exporting and Deleting Data
Data Rights. EU individuals have the right to access personal data about them, and to limit use and
disclosure of their personal data. We have commited to respect those rights. You may request to review,
correct, delete, transfer or receive a copy of any of the personal information you provide through the
Service, or request to withdraw your consent to HelpOthers.io processing your personal data, by
contacting us at firstname.lastname@example.org. If you believe that we have not been able to assist you with your
inquiry and you are located in the European Economic Area, you have the right to file a complaint with the
relevant supervisory authority.
Data Protection Officer. If you have any questions or complaints about our data privacy practices or data
transfer mechanisms, you may email us at email@example.com or contact our external Data Protection
Officer, Prof. Dr. Christoph Bauer, at ePrivacy GmbH at Große Bleichen 21, 20354 Hamburg, Germany.
We will respond as promptly as we can, but within no less than thirty days, and at no cost to you. If we do
not respond within that time, or if our response does not address your concern, you may contact JAMS
at www.jamsadr.com, an independent third-party dispute resolution mechanism based in the United
States. If we and JAMS are not able to resolve your complaint, the Privacy Shield Panel, a binding
arbitration mechanism provided under the Privacy Shield program, may be available to you.
Consent to Transfers. We provide and support the Service globally. If you choose to use HelpOthers.io,
we may transfer and process your personal data on servers that are located outside of the country where
you live. You consent to this transfer if you use HelpOthers.io and share your data with us.
Adequate Safeguards. It is important to us to ensure that your data is protected by appropriate
safeguards, that we comply with applicable data protection laws, and that we use legally approved data
- Model Clauses. We may enter into European Commission-approved standard contractual
clauses for transfers of personal information (available here). For residents of the European
Economic Area and Switzerland, we have executed standard contractual clauses among our
affiliates to enable lawful transfers of personal data to the United States.
- Privacy Shield. We may also use the Privacy Shield frameworks (described here) that our parent
company has in place under the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy
Shield Framework set forth by the U.S. Department of Commerce for the collection, use and
retention of personal information transferred from the European Union and Switzerland to the
United States. Our parent company has certified to the Privacy Shield frameworks.
Subprocessors. We may use third party subprocessors to make our websites and the Service available
you. If so, these third parties may access, process or store certain personal data. We maintain contracts
with third party subprocessors restricting their access, use and disclosure of personal data and are
responsible for ensuring they process personal data in accordance with our instructions.
Legal Disclosures. With respect to personal data received or transferred pursuant to the Privacy Shield
Framework, We are subject to the regulatory enforcement powers of the U.S. Federal Trade Commission.
In certain situations, we may be required to disclose personal data in response to lawful requests by
public authorities, including to meet national security or law enforcement requirements.
The Service is meant for people who are over the age of 18. If you are under the age of 18, you may not
use the Service or provide any personal information to us without valid consent from your parent or legal
guardian. We do not knowingly collect personal information from anyone under the age of 18. If you are
a parent or guardian of an individual under the age of 18 and believe your child has provided personal
information to us, you may email firstname.lastname@example.org and ask us to remove that data. As permitted by
law, we have the right to delete information of anyone we believe is under the age of 18.
Changes to this Policy
agree to the changes by continuing to use the Service. We welcome your feedback on our Privacy
Policy. Please send any comments or questions to email@example.com.
Launch Date: March 23, 2020